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my policies
Cancellation Policy
Exchange Policy
Returns Policy
Cancellations:
I will accept cancellations up to one hour after ordering. Beyond that point, the product may have already gone into production, so I cannot accept a cancellation after that.
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Exchanges:
Exchanges are only permitted for defective items. The item will first need to be returned to me for inspection. Please contact me for the address to send it to. Once I am satisfied it was defective from the source, I will send an exchange.
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​Returns & Refunds:
I truly hope you will love your purchase but just in case, I offer hassle-free returns within 14-days of purchase.
Please contact me to initiate the return process. All items must first be sent back (at the customer's cost unless defective) and be of the same quality as received.
Once I receive and check the item, I will issue the refund.
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Personalised Orders:
Please note, custom and personalised orders cannot be returned unless they are defective.
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This website and shop operates under UK law.
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​​This information applies to items sold direct via toteallyvintage.com - please see Zazzle, Etsy and Fine Art America for site-specific returns policies.
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